Frequently Asked Questions

Everything you need to know about Prism, Perspect, Prism Cloud, private deployment, pricing, billing, security, and getting started. Can't find what you're looking for? Use the contact form to get in touch.

What is Prism?

Prism is Perspect’s enterprise investment operations platform for finance and investment teams. It brings portfolio oversight, deal workflow, CRM, reporting, investor portal access, approvals, audit logging, tenant branding, integrations and controlled AI assistance into one connected environment.

What is Perspect?

Perspect is the company that builds and operates Prism. The Perspect website explains the product, commercial options, security posture, deployment routes, legal terms and supporting resources for organisations evaluating Prism.

Who is Prism designed for?

Prism is designed for private equity firms, venture capital teams, infrastructure investors, fund managers, fund-of-funds, family offices and investment operations teams that need stronger governance, structured reporting and a more connected operating model than spreadsheets and disconnected tools can provide. It is a B2B enterprise product, not a consumer product.

Can I explore Prism before committing?

Yes. A live Prism demo environment is available at prismdemo.perspect.finance with example funds, portfolios, deals, LP records, documents and reporting workflows. It lets prospective users explore the product before choosing a Prism Cloud plan or discussing private deployment.

What is the difference between the Prism demo and live Prism?

The Prism demo contains example data and is intended for evaluation. The live Prism product at prism.perspect.finance is the production platform where real tenant data is managed. Demo activity should not be treated as production use, and demo data should not be used for real investment operations.

Is Prism only available in English?

Yes. Prism is currently available in English. The platform interface, reporting outputs, investor portal experience and documentation are currently written in English.

What currencies does Prism support?

Prism supports multi-currency portfolio and fund data with base-currency context and FX-aware reporting workflows. Subscription billing for Prism Cloud is listed in GBP. Organisations with special billing requirements should contact Perspect directly.

What features are included in Prism?

Prism includes portfolio management, deal dashboard and pipeline workflows, CRM and relationship management, investor portal access, reporting and report packs, AI-assisted workflows, enterprise SSO, approval workflows, audit logging, tenant branding, white-labelling options, custom fields, API access, webhooks, fee and carry workflows, capital calls, closings and bulk CSV import.

Does every Prism Cloud plan include the full platform?

Yes. Core, Professional and Enterprise all include the full Prism platform. The standard Prism Cloud plans differ by internal seats and Investor Portal viewer capacity, not by locked modules.

How does the Investor Portal work?

The Investor Portal gives LPs a restricted, read-oriented environment scoped to their investor relationship. Fund managers control the documents, fund data and portal materials made available to each investor audience. Portal access is designed to reduce unsecured email distribution and repetitive document requests.

How does multi-tenancy work in Prism?

Prism is designed as a tenant-isolated platform. Each client organisation operates within its own tenant boundary. Fund records, CRM data, documents, reports, settings, branding, AI configuration and portal access are scoped to the relevant tenant and user permissions.

Does Prism support enterprise SSO?

Yes. Prism supports OIDC-based single sign-on for enterprise identity providers such as Microsoft Azure AD, Okta, Google Workspace and other OIDC-compatible providers. Where configured, users authenticate through their organisation’s identity provider and can inherit corporate MFA controls.

How do Prism's AI features work?

Prism’s AI features are designed to assist with document extraction, report commentary, data interpretation and operational analysis. AI outputs are intended to support user review, not replace professional judgement or automatically publish durable finance records without human control.

Can we customise Prism for our firm's data model?

Yes. Prism supports custom fields and configurable tenant-level settings so teams can capture firm-specific data across funds, portfolio companies, contacts, organisations, LP records, deal records and related workflows.

Does Prism integrate with other systems?

Yes. Prism supports data movement through bulk CSV import, structured exports, API-key ingest, outbound webhooks and BI-friendly export pathways. See the Integrations and Data Exchange page for more detail.

Does Prism support approval workflows?

Yes. Prism includes approval workflows for sensitive operational actions such as deal progression, report publication, document workflows and finance-related changes. Approval decisions can be logged as part of the governance and audit trail.

What are Prism's standard Cloud prices?

Prism Cloud has three standard plans: Core, Professional and Enterprise. Core is £790/year or £79/month. Professional is £1,990/year or £199/month. Enterprise is £4,990/year or £499/month. Prices are listed in GBP and exclude any applicable VAT or taxes.

What is included in each plan?

Every Prism Cloud plan includes the full platform. Core includes up to 5 internal seats and 25 Investor Portal viewers. Professional includes up to 15 internal seats and 75 Investor Portal viewers. Enterprise includes up to 50 internal seats and unlimited Investor Portal viewers.

Does every plan include all features?

Yes. There is no module gating between Core, Professional and Enterprise. The difference between Prism Cloud plans is seat capacity and Investor Portal viewer capacity, not access to product areas.

What is the difference between an internal seat and a portal viewer?

An internal seat is a named user with access to the main Prism platform, such as a fund manager, analyst, finance user, administrator or operations user. An Investor Portal viewer is an LP or external stakeholder with restricted portal access. Portal viewers do not consume internal seat allocations.

Can we add more seats than our plan includes?

Enterprise customers can add internal seats above the included 50-seat limit at £25 per seat per month. Core and Professional customers that need more than their included internal seats should upgrade to Enterprise.

Does annual billing save money?

Yes. Annual billing gives roughly two months free compared with monthly billing over a full year. Core monthly billing would be £948 over 12 months, compared with £790 annually. Professional monthly billing would be £2,388 over 12 months, compared with £1,990 annually. Enterprise monthly billing would be £5,988 over 12 months, compared with £4,990 annually.

Is there a free trial?

Prism does not offer a free trial. A fully functional live demo environment is available at prismdemo.perspect.finance with example data so prospective customers can explore the platform before subscribing or discussing deployment.

Can we upgrade or downgrade between plans?

You can upgrade your Prism Cloud plan at any time. The new plan takes effect immediately and the price difference is calculated pro-rata for the remainder of your billing period. Downgrades take effect at the start of the next billing period and may require reducing active users or portal viewers first.

What deployment options does Prism support?

Prism is offered as Prism Cloud, the managed SaaS version of the platform. Perspect can also discuss standalone private deployment for organisations that need Prism to run locally, in a private cloud or inside a customer-controlled environment.

Is private deployment priced on the Pricing page?

No. The Pricing page lists Prism Cloud plans only. Private deployment is scoped separately because environment, hosting, maintenance, support, security review and procurement requirements vary by organisation.

Who is private deployment for?

Private deployment is for organisations with stricter data-control, hosting, network, security, internal procurement or regulatory review requirements. It may suit teams that cannot use standard SaaS for sensitive investment operations data.

Does private deployment mean the company runs Prism itself?

Private deployment can be discussed as a standalone or customer-controlled deployment model. The exact split of responsibilities for hosting, updates, monitoring, backup, support and maintenance should be agreed as part of the deployment scope.

Can we start on Prism Cloud and later discuss private deployment?

Yes. Some organisations may evaluate Prism through the demo or Prism Cloud first, then discuss private deployment once internal security, procurement or data-control requirements are clearer.

Where can we learn more about deployment options?

See the Deployment Options page for a clearer comparison between Prism Cloud and private deployment, or contact Perspect to discuss your organisation’s requirements.

Can we pay by invoice or bank transfer?

Yes. Payment by invoice and bank transfer can be arranged for organisations that require procurement-led billing. Contact Perspect before subscribing so the appropriate billing process can be set up.

How does annual billing work?

Annual subscriptions are billed as a single payment at the start of the subscription year. Annual billing gives roughly two months free compared with the equivalent monthly rate over a full year.

Are subscriptions refundable?

Prism Cloud subscriptions are non-refundable unless otherwise agreed in writing. If you cancel, access continues until the end of the current paid billing period. Full terms are set out in the Terms of Service.

How do I cancel my subscription?

You can cancel your subscription by providing written notice to Perspect or using cancellation functionality within the Prism platform where available. Cancellation takes effect at the end of the current paid billing period.

What happens to our data when we cancel?

Your access continues until the end of the paid subscription period. Data retention, export windows and deletion timing are governed by the current Terms of Service and Privacy Policy. Customers should request or complete any required export during the applicable retention window.

Can we export our data before cancelling?

Yes. Prism is designed to support data export workflows for portfolio data, CRM records, reports and operational outputs. If you need assistance with a full export before cancellation, contact Perspect during your active subscription or retention window.

What happens if a payment fails?

If a scheduled payment fails, Perspect may notify the account administrator and provide an opportunity to resolve the payment issue before access is suspended. Persistent non-payment may result in termination in accordance with the Terms of Service.

How is Prism data protected?

Prism is designed around tenant isolation, authenticated access, role-based permissions, controlled document workflows, audit logging, encrypted infrastructure and secure application routes. The Security and Compliance page explains the controls in more detail.

Does Prism support UK GDPR requirements?

Prism is operated with UK data protection requirements in mind, including UK GDPR and the Data Protection Act 2018. Details of processing activities, retention, processors, lawful bases and data subject rights are set out in the Privacy Policy.

Where is Prism data stored?

Prism Cloud is hosted using Perspect-managed infrastructure and service providers. Private deployment can be discussed for organisations that require a customer-controlled hosting model or specific data-location requirements.

What is the audit log?

Prism audit logging is designed to record important platform activity such as record changes, authentication events, document access, approvals, report generation, exports and configuration updates. Audit trails support internal governance, operational oversight and compliance review.

How does Prism handle tenant isolation?

Prism is built around tenant-scoped data access. Fund records, documents, reports, CRM data, portal access, settings and AI configuration are associated with the relevant organisation and user permissions.

Can we submit a security questionnaire or vendor due diligence request?

Yes. Perspect can review security questionnaires, vendor due diligence requests and data processing agreement queries. Contact Perspect through the contact form or email [email protected] with the relevant request.

Does Prism support MFA?

Where enterprise SSO is configured, MFA can be enforced by the connected identity provider, such as Azure AD, Okta or Google Workspace. Prism can inherit corporate identity controls through the OIDC authentication flow.

How do we get started with Prism Cloud?

You can explore the demo first, then select a Prism Cloud plan on the Pricing page. After subscribing, the tenant administrator can configure users, roles, branding, SSO, settings and platform workflows.

How do we start a private deployment discussion?

Use the contact form and explain your deployment requirements, including whether you need local hosting, private cloud deployment, customer-controlled infrastructure, procurement review, security review or specific data-control requirements.

Can we import our existing data into Prism?

Yes. Prism supports bulk CSV import and field mapping for structured migration into the platform. Teams can use this to bring across fund records, portfolio companies, LP and GP records, commitments, contacts and other operating data.

How do we configure SSO for our organisation?

SSO is configured by a tenant administrator using the organisation’s OIDC identity provider details, such as issuer URL, client ID and client secret. Prism supports OIDC-compatible providers including Azure AD, Okta and Google Workspace.

How do we set up the Investor Portal?

To set up the Investor Portal, create portal user accounts, link them to the relevant LP or investor records, configure document visibility, publish the relevant materials and apply branding where appropriate.

How do we apply our firm's branding to Prism?

Tenant branding is configured inside Prism settings. Organisations can apply logos, colours and presentation settings to create a more branded internal experience and Investor Portal experience.

Is implementation support available?

Implementation support depends on the plan, deployment route and complexity of the organisation’s requirements. Enterprise customers and private deployment discussions may involve more detailed onboarding, migration, SSO, procurement or security review support.

Still have a question?
Use the contact form for questions about Prism Cloud, private deployment, pricing, security, procurement or implementation.